❓FAQ
Here are the most frequently asked questions about our store.
🌐 Store FAQ
👑 What is Recovery Kings?
Recovery Kings is a software company primarily focused on providing enhancements for games like Grand Theft Auto, Read Dead Redemption, CS2, and more. We provide instant delivery, 24/7 support, quality products, and an in-depth guide for each product we sell.
💰 What Payment Methods Are Accepted?
Recovery Kings accepts these payment methods.
💳 Payment Encryption (Is It Safe to Use My Card?)
Yes, it is 100% safe to use your credit/debit card on our website. We use 256-bit encryption to protect all accounts and purchases made through our website. We use Stripe to process all our card transactions.
🚚 How Long Is Delivery?
Our products are delivered instantly after your payment has been processed. -
For card transactions, this is usually only a few seconds.
For crypto transactions, it could take 5-30 minutes, depending on the crypto network that is chosen.
For manually confirmed payment methods, like gift cards, a support agent will have to process your order, which usually takes a maximum of 1 hour.
💸 Can I Get A Refund?
Please review our Refund Policy.
Our goal is 100% customer satisfaction, so unlike most resellers, we strive to have the best refund policy around.
Because we are resellers, we are bound by the rules of the owners of the products that we sell. If they do not allow refunds, we are not allowed to refund our customers. This is detailed in our refund policy linked above.
If your product is in the list of returnable products, and it has been less than 7 days, you may qualify for a refund.
If you have a product that is used and is not wanted anymore, you may receive a 50% refund. For a product that is used and is not compatible/working on your system, you will receive a 100% refund.
Please get in touch with our support team, and we will process the refund within 3-5 business days.
💹 Can I Switch Currencies?
Absolutely! You can switch currencies on the product page to give you a visual representation of the price in your currency. Find the country flag to which you want to switch your currency and the price will now be displayed in that currency. When checking out, our payment gateways automatically convert the currency back into USD. This is nothing to worry about. Your bank/crypto wallet will automatically do the conversion behind the scenes.
📦 How Often Do We Restock?
We believe in customer satisfaction, which is why we try to keep all products in stock at any given time. In the rare cases that a product is out of stock, we typically try to restock it the same day it goes out of stock.
💳 Why Was My Order Canceled
If your order was canceled even though you were charged, it means that you used an incorrect ZIP code. Your money will automatically be refunded to you, usually within a matter of minutes.
If you attempt to repurchase, please ensure that your ZIP code matches the address that you registered when signing up for your card (even if you move addresses, your ZIP code will stay the same unless it has been updated with your card issuer).
📦 Product FAQ
😵 My File Gets Deleted (How to Turn off Antivirus)
All menus will require you to turn off your antivirus. This is because it will flag a false positive from most antimalware providers. Even though the menu doesn't negatively affect your computer, it affects the memory, which causes your antivirus to flag.
For instructions on disabling your antivirus, please visit the page below.
Last updated